When you borrow the lawn mower from your neighbour because yours is broken he can be sure that he will get it back. If it is broken you will get it repaired, right? And if you buy it from him, he will care to give it to you in perfect shape, right? The SMEs of our software industry think and work the same way. We produce products that inherit and incorporate pride and a sense of responsibility towards the customer, who on his side will not demand the impossible adaption and alteration of the application. If that works, our world is functioning and people get along.
But when whole industries and individual persons play with the other individuals`trust - then there is a lack of global responsibility. Who blames them for that, who eventually punishes them? Hopefully the institutions and mechanisms that should do it. If your software does not hold what it promises then the individual will be "punished" on a global scale rather quickly. And there are no government exits for him. Probably the difference between real global players and those that pretend?
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